Sure! We have send countless instruments both internationally and across Australia every day!
We currently have flat-rate, fully insured shipping to most countries around the globe.
Please note that that any additional customs duties, import taxes or any other expenses which may arise as a result of an international transaction, are not included in the shipping cost and are the responsibility of the buyer. We suggest you contact your local customs office to establish if any duties or taxes will be payable on your purchase.
Good question! Typically it depends on where you are.
Orders processed here are usually dispatched from our shop within 1 business day.
Within Australia you can usually expect and order to take between 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. However these can change depending on a variety of factors and can only be used as a guide only.
Delivery details and tracking information (if applicable) will be provided in your order confirmation email.
More info on shipping can be found here.
Nope! We offer a mix of vintage, second hand and select new items. We've got lots of gear for students and beginners all the way through to the professional musicians and the vintage gear enthusiast.
We're an Authorised Dealer for a forever growing list of exciting brands... Fender, Martin, Guild, Music Man, Marshall, TC Electronic, Roland, Boss, Behringer, Warm Audio, sE Electronics, Danelectro, Ernie Ball, D’Addario, MXR, Elixir, Dunlop, DiMarzio, 1SPOT, Shubb, DSL Straps, Laney, Sigma, Silvertone, DR Strings, Martin Strings, Aquila Strings, Snark, Cry Baby, Way Huge, Redding, Valencia, Planet Waves, Savarez, Augustine, SX, and many more!
48 hour holds can be made with a 10% deposit of which is refundable as store credit.
For additional time, we offer lay-by and other buy-now-pay-later options.
Absolutely! We’re always in conversation with customers looking to buy and sell; we keep a register of the unique items customers are chasing and thinking about selling so we can help find (or sell) your item. Give us a buzz, email us, or let us know next time you’re in the store and we’ll keep our eyes open.
Buying & Selling
We offer a 2 month lay-by on all our new items, and we require a 20% non-refundable deposit to kick off the process. For more details visit our Payment Options page.
Lay-By on vintage & second hand can be arranged but is on a case by case basis with a maximum 1 month term.
All our second-hand, used, and vintage items have a 7-day warranty. As they’re second-hand, they may be subject to some wear and tear so we always do our best to describe the condition accurately.
Our new items are subject to the manufacturers warranty, in Australia is legally a minimum of 1 year, however lots of manufacturers even longer warranty periods, sometimes even 3 or 5 years! Be sure to check the specifics regarding the specific item or items you are looking at purchasing.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just give us a call or email us directly and we’ll take you through the process. More information around returns and exchanges can be found here.
About the Shop
We’re open 7 days! Wow!
10am-6pm Monday to Friday, and Saturday & Sunday from 11am-5pm.
Sure is! It’s one of the things we get really excited about! We do them periodically on Sunday afternoons from around 5pm. The best thing to do is follow us on Facebook, we always post any news about upcoming in-stores there.
*2022 Update* - we are currently holding off from instore performances at the moment - we're hoping to resume them again in the future!
We offer comprehensive guitar servicing at great prices done in house by us! You can drop in or call us anytime for a chat. Give us a call or send us and email and we can help get you going again.