Our shipping rates
Orders over $75:
Free shipping Australia wide via courier. Express shipping from $10
Orders under $75:
$12 flat rate shipping Australia wide via courier. Express shipping from $18.
Second Hand & Vintage:
Flat rate shipping of $60 for guitars, $90 for amps and $12 (Standard Post) or $18 (Express Courier) for effects pedals and other smalls*.
*Above shipping rates are applicable to the vast majority of Australian addresses (our courier network covers 95% of addresses) however some rural and remote addresses may require additional shipping charges above the flat rate.
*While most amplifiers (both new and second hand) fall within the range of the above shipping charges, some exceptions do exist when dealing with large speaker cabinets, exceptionally heavy and/or bulky combo amplifiers. Additional shipping fees may be required. Please keep this in mind when shopping online.
We pride ourselves on getting your order out ASAP (typically packed and booked within the business hour!). However, we cannot be held responsible for any delays once the item has been handed over to a courier service. Most deliveries of items that we have in stock occur within 7 days with most East Coast capital city deliveries taking 2-3 days. Please note, lockdowns and COVID restrictions can also overwhelm these systems,
Special Orders, Custom Orders, and non-stock items that are ordered have an estimated delivery date. We cannot not be held responsible if these dates are not met by our suppliers, and a failure to deliver goods by a particular date will not be accepted as a reason for an order cancellation unless agreed to by Echo Tone Guitars. Payments made on Pre-Orders are refundable as store credit should needs change.
For international shipping, please note that that any additional customs duties, import taxes or any other expenses which may arise as a result of an international transaction, are not included in the shipping cost and are the responsibility of the buyer. We suggest you contact your local customs office to establish if any duties or taxes will be payable on your purchase.
As per Australian consumer law, you are entitled to a refund OR repair OR exchange OR credit at the discretion of Echo Tone Music Pty Ltd if new products you’ve bought are:
- Faulty, or;
- Significantly different to those shown or described to you
When you buy, please choose carefully. You are not entitled to a refund for a change of mind. We cannot accept returns on consignment items.
If you have a item that you are wanting to return you may request a return by emailing us at email@example.com or calling us on (03) 9939 0752.
Requesting a return does not automatically mean that we will accept the return. We need to assess the situation and then we will respond with the course of action to be taken.
Accepted returns will attract a 15% restocking fee if there is no fault with the product.
Requests for returns will only be accepted within 7 days of you receiving the goods unless you have a warranty claim.
No returns will be accepted unless we are contacted first. You will be responsible for return shipping costs. Credits and Refunds are limited to the cost of the goods excluding freight charges.
Please note - second hand and vintage items are sold ‘as-is’ however will be covered by a 7-day in-store warranty. Returns cannot be accepted for second hand items beyond 7 days under any circumstances - this includes faults that may arise beyond the 7 day ‘good-will’ period.