Refund policy
As per Australian consumer law, you are entitled to a refund OR repair OR exchange OR credit at the discretion of Echo Tone Music Pty Ltd if new products you’ve bought are:
- Faulty, or;
- Significantly different to those shown or described to you
When you buy, please choose carefully. You are not entitled to a refund for a change of mind. We cannot accept returns on consignment items.
If you have an item that you are wanting to return you may request a return by emailing us at info@echotone.com.au
Requesting a return does not automatically mean that we will accept the return. We need to assess the situation and then we will respond with the course of action to be taken.
Should a return be authorised, it will attract a 20% restocking fee if there is no fault with the product. Requests for returns will only be accepted within 7 days of you receiving the goods unless you have a warranty claim. No returns will be accepted unless we are contacted first. You will be responsible for return shipping costs (including costs the store will front if your item qualified for free shipping). Credits and Refunds are limited to the cost of the goods excluding freight charges.
Please note - second hand and vintage items are sold ‘as-is’ however will be covered by a discretionary 7-day in-store warranty.
Returns cannot be accepted for second hand items beyond 7 days under any circumstances - this includes faults that may arise beyond the 7 day ‘good-will’ period.
Returns cannot be accepted for second hand items beyond 7 days under any circumstances - this includes faults that may arise beyond the 7 day ‘good-will’ period.