Shipping policy

Shipping & Delivery

We ship Australia-wide, with most orders packed and dispatched within one business day.

New Instruments & Accessories

Orders over $200

FREE standard shipping Australia-wide
Express shipping from $20.50*

Orders under $200

Standard shipping: $13.50 flat rate
Express shipping from $20.50*

Vintage & Second-Hand Instruments

Standard shipping rates within Australia:

Item	Shipping Rate
Effects pedals & small accessories	$13.50
Effects pedals & small accessories (Express)	$20.50
Guitars	$79
Amplifiers	$119+

All guitars and amplifiers are carefully packed for transport and shipped via our courier network.

Shipping Exceptions

Our standard shipping rates cover approximately 95% of Australian addresses. Deliveries to some rural and remote locations may incur additional charges.

Oversized or particularly heavy items, including large speaker cabinets and certain combo amplifiers, may also require an additional shipping fee.

We'll contact you before dispatch if any additional charges apply.

Express Shipping: Express delivery is available only for items eligible for the Australia Post Express Post network, generally pedals, accessories, smaller instruments and some compact amplifiers. If Express Shipping is selected for an ineligible item, the express shipping charge will be refunded and the order sent via standard delivery.

Dispatch & Delivery Times

We aim to pack and book orders as quickly as possible, often within the hour during business hours.

Most in-stock orders arrive within 7 days of dispatch, with deliveries to major East Coast capital cities typically taking 2–3 business days.

Delivery times are estimates and may vary depending on location, courier availability, public holidays and other factors outside our control.

Special Orders & Pre-Orders

Estimated delivery dates for special orders, custom orders and items not currently in stock are provided as a guide and may be subject to supplier delays.

If an order is delayed, we'll keep you informed of any updates to the expected arrival date.

Cancellation and refund requests for special orders and pre-orders are assessed in accordance with our store policies and your rights under Australian Consumer Law.